QUESTIONS ANSWERED

What time are check-in and check-out?

Check-in is 4 pm and Check-out is 11 am. Early check-in and late check-out are available based on availability. Fees apply


Do you charge a Resort Fee?

We charge a $35 taxable nightly resort fee including private beach access, beach chairs and umbrellas, beach and pool towels, self-parking including use of electric and Tesla charging stations, high-speed wireless internet, two (2) Sanderling reusable water bottles per room, in-room coffee and tea, morning coffee in the lobby, lawn games, and more.


What is your Deposit Policy?

Standard Deposit Policy is equal to 50% of your stay including taxes at the time of booking. The remaining balance will be due 72-hours prior to arrival. If a reservation is booked within 72-hours of arrival, 100% is charged at the time of booking. During Spring Break (March - April) and summer season (May - September), 50% is charged at time of booking, and the balance is due seven (7) days prior to arrival.


What is your Cancellation Policy?

Cancellation Policy varies by season.

  • Standard: 72-Hours
  • March 26 - April 10: 7 Days
  • May 28 - September 6: 14 Days

Reservations canceled within the cancellation period will receive a full refund of the deposit. Reservations canceled outside of the cancellation period will result in the forfeiture of full payment of the stay. Early departures and no-shows are considered as a cancellation and are subject to forfeiture of the full payment of the stay.


Are Resort Fee, Deposit, and Cancellation Policies the same for Vacation Rental Homes?

The Deposit at the time of booking a Vacation Rental Home is 50% of the stay including taxes. The remaining balance is due thirty (30) days prior to arrival. Vacation Rental Homes are also subject to a 30-day Cancellation Policy.  Reservations made less than 30-days prior to arrival or cancelled less than 30-days prior to arrival will be charged for the full payment of the stay. The Resort Fee for Vacation Rental Homes is a 5% taxable nighly fee (minimum $35 per night).


Do Vacation Rental Homes get access to resort amenities?

Yes! Guests staying in Vacation Rental Homes get access to all of the resort's activities and amenities.


Is the resort smoke-free?

Sanderling is a smoke-free property. A $250 recovery fee will be charged for smoking in your room.


Are pets allowed?

Pets are not allowed in guestrooms or vacation rental homes.


How do I make restaurant reservations?

We do not accept reservations at The Lifesaving Station or Sandbar. Reservations for Kimball's Kitchen can be made online here.


How do I book activities and excursions?

Many activities may be booked online through our on-site activity operator, Kitty Hawk Kites. Reservations can be made here.  View all activities here to start planning your getaway.


I left something at the resort. Do you have a Lost & Found?

Sanderling has an online Lost & Found request system that can be accessed here.


Where can I find information on upcoming activities and events?

Most resort and area activities and events can be found on our Events Calendar here.


Are restaurant menus available online?

Yes. Follow the links below to view restaurant menus for The Lifesaving Station, Kimball's Kitchen, and Sandbar.


Does the resort have a spa?

Yes. The award-winning full-service Spa at Sanderling is open daily offering a wide variety of massage and body treatments, nail services, and more. Advance reservations are highly recommended and may be made online here.